To access and utilize the services provided on the Royal Clonez website, please acknowledge your agreement with the following terms and conditions

Website Images

All images on the Royal Clonez website are real shots and unauthorized use is strictly prohibited.

Website Contents

  1. Product updates are regularly made.
  2. “Out of stock” will be indicated for products with no immediate restocking.
  3. Stock availability is subject to changes as it involves multiple parties like the factory and warehouse. Your order may become out of stock even after placement.
  4. Kindly notify the Royal Clonez team if you encounter conflicting content.

Product availability

Please note that the inventory status displayed on our website may not reflect real-time availability. It is possible that your order is either being restocked or permanently out of stock. In such cases, we will notify you to discuss options for order exchange or cancellation. We kindly request your understanding regarding this matter before placing an order. Once an order is placed, it will be considered as your agreement to this condition, and no further explanation will be provided.

Payments

  1. Supported Payment Methods: The list of supported payment methods may be periodically updated.
  2. Discontinuation of Old Payment Methods: Please note that certain payment methods may no longer be supported on specific dates.
  3. Payment Process: Kindly refer to the “How to place order” page for step-by-step instructions on completing your order and the payment.
  4. Manual Payment: Except for credit cards, all payments need to be made manually following our provided instructions. We do not have automatic payment methods.
  5. Additional Charges: Depending on the chosen payment method, additional charges such as bank fees or transaction fees imposed by third-party tools may apply. These fees typically range from 1% to 8% of the order value. You will be notified in advance if your transaction incurs any additional fees.
  6. Final Interpretation: Royal Clonez retains the right to interpret and make final decisions regarding the above-mentioned terms.

Compensation & Resolution

In an effort to prevent additional losses resulting from return/exchange or order-related issues that may arise in a significant number of orders, we offer physical or non-physical compensation and discounts. Kindly note that once a compensation agreement has been reached, it is considered final and cannot be modified.

Quality Control (QC) Photos

For an added peace of mind, you have the option to request QC photos of your order before it is shipped. Simply inform us during the ordering process, and we will be happy to provide you with detailed images via WhatsApp.

Shipping

Shipper

In order to provide the best possible delivery service, we have the flexibility to choose the most appropriate shipping method and distributor based on the specific situation. Please understand that we are unable to accommodate customer requests for specific shippers. Our primary objective is to ensure efficient and reliable delivery for all orders.

Duties & Taxes

Please be aware that the recipient is fully responsible for any applicable taxes associated with their order.

Delivery Time

  1. Order Processing and Shipping Preparation:

    • After the payment is completed, the order status will be set to “Processing,” indicating that the shipping process is being prepared.
    • This preparation typically takes 2-4 days.
    • You will receive an email with the tracking number and a link once your order is shipped.

  2. Estimated Delivery Time:

    • With regular shipping, it usually takes around 2 weeks for most areas to receive the order.
    • Please note that the actual delivery time may differ from the expected timeframe.
    • We do not provide a guarantee for specific delivery times, and we are not responsible for any delays if you have a time constraint.

  3. Failed Deliveries Due to Address Issues:

    • If the package fails to be delivered multiple times due to address issues provided by the customer, refunds will not be available.

  4. Non-Refundable Shipping Costs:

    • Shipping costs are non-refundable in the case of reasonable unexpected delays.

Failed delivery

Please ensure you track your shipment diligently. If the package is returned due to delivery failure, we cannot guarantee re-delivery or receipt by us. Typically, the original shipping address belongs to a third party, which may require an extra payment for re-shipment or result in a partial refund.

Confirming Your Order

Once you receive your order, please take a moment to check that everything is in good condition and meets your expectations. We kindly ask that you do this promptly, as we are unable to provide quality assurance services for orders that have been delivered for a while. Your timely confirmation will help ensure your satisfaction with the received items.

Goods Quality Control

  1. For returns and refunds unrelated to quality issues, please refer to the return policy page for detailed information.
  2. If you encounter significant quality problems with your package within 7 days of receiving it, please contact Royal Clonez to initiate a negotiation process.
  3. Please note that customers are fully responsible for any damage or wear caused by human factors.

Customer Information

  1. At Royal Clonez, we value and prioritize the protection of customer privacy.
  2. We guarantee that all customer information will remain confidential and will never be shared with third parties.

Clause Update

  1. These terms can be modified at any time without prior notice.
  2. Royal Clonez has the authority to make changes to and remove these terms.
  3. The final right to interpret these terms rests with Royal Clonez.